PlanTrackAnalyze · DRSOLID LLC

Account and data deletion

Request deletion by email. No app installation or sign-in is required to start an outside-app request.

11.1 Outside the app. Email support@plantrackanalyze.com with the subject "Delete PlanTrackAnalyze account". Include the account email, Fleet identifier if known and enough information to identify the account and request. No app installation or login is required to initiate this request. Do not send your password, full payment-card number or unnecessary identity documents.

Write a deletion-request email

This opens your email application. Send the email to initiate the request; opening it alone does not submit anything.

What the request covers

11.3 Scope and subscription distinction. A confirmed whole-account request covers the associated account and Fleet, including Plans, Phone Cards, assignments, history, sharing permissions and uploaded files, subject to the limited justified exceptions in Section 9. Deletion is not merely deactivation. Cancel renewal separately through the payment platform; cancellation is not a prerequisite for submitting a deletion request. Deleting PlanTrackAnalyze does not delete the underlying Google or other provider account or the provider's independent payment records.

11.4 Verification and completion. We may verify identity, account authority and the scope of the request and coordinate with the relevant Fleet operator or provider. We handle requests within applicable legal and platform requirements, communicate expected processing and any justified extension or retention, and address relevant provider copies. Once information is deleted, recovery through the Service is not promised. Independently downloaded copies and devices outside our control may require action by their holders; we provide assistance where required.

Retention exceptions

9.5 Retained exceptions and anonymous results. Necessary financial, security, fraud-prevention, dispute or legally required records may be retained for the justified purpose after account deletion. They are not retained for unrelated new use. Genuinely anonymized results described in Section 6 can be retained and used without an account-linked retention period. Use of anonymous results does not extend the permitted retention of identifiable source records or override an applicable deletion or withdrawal requirement.

Requests concerning your information in a Fleet

11.5 Requests by affected individuals. A person whose information appears in a Fleet can contact its operator or DrSolid about their own information without having authority to delete the whole Fleet. Explain the relevant record and concern. We route or address the request according to the actual processing role and applicable requirements, without disclosing another person's protected information merely because a request is made.

Read the complete Privacy Policy and Terms and Conditions.